What Can VisitPay Do That Credit Cards Can't? Understand When Patients Will Pay Their Hospital Bills

Kent is a seasoned business leader who has delivered breakthrough results in a multitude of consumer finance and payments businesses ranging from start-ups to Fortune 500 companies. After co-founding VisitPay in 2010, Kent spent a year directly managing the revenue cycle operations of one of VisitPay’s largest clients successfully navigating a migration to the Epic billing system. Transforming the poor billing experiences today’s patient billing systems create for health care consumers and the poor financial outcomes those same systems create for providers became the central mission for creating VisitPay. Prior to co-founding VisitPay, Kent was most recently Executive Vice President, US Card Division for Capital One Financial (COF). Kent led an end-to-end transformation of the company’s largest business unit from a high-fee, high-attrition business operating under regulatory action to a highly profitable consumer-franchise free of regulatory encumbrances. He more than doubled profits over a five-year period while more than halving both bad debt and customer attrition rates. Kent ultimately managed a $50B portfolio of full-spectrum consumer receivables generating a profit in excess of $2B annually. Kent joined Capital One in 1999 via the acquisition of a company he co-founded, American Direct Credit, an innovative, specialty finance company. Kent serves on the Board of Directors of Cambia Health Solutions and is also active in the Boise community, where he resides with his wife of 25 years and two children. Kent holds an MBA from the Graduate School of Business at Stanford University and a BS in Chemical Engineering from the University of Idaho.