Breaking Health Podcast

Candid Conversations with Digital Health Innovators & Business Leaders



Welcome to Our Breaking Health Podcast Channel

Conversations between VCs and entrepreneurs typically occur in boardrooms or coffee shops. In the Breaking Health Podcast, you get a seat at the table. Healthcare VC Stephen Krupa, Managing Director of the Psilos Group, brings his investor insight to revealing conversations with the most disruptive CEOs in healthcare. Listen to understand how these leaders are building the companies – and fostering the cultures – that will change everything. CEO Bhatia Wants to Help Providers Understand What Patients Are Saying

September 22, 2017 Moving into Healthcare

Reputation management is nothing new. “Five thousand years ago, when trading was going on the Silk Road, businesses cared about their reputation,” says Shrey Bhatia, CEO of “And nothing has changed in the past 5,000 years.” What has changed is how quickly information can be spread and, if the information isn’t positive, reputations can be damaged. has helped companies control those wildfires. Now, with support from the Heritage Group, is moving into healthcare to help players understand what patients and customers are saying about their care. Heritage is backed by 14 leading healthcare organizations in the US, including Adventist Health System, Community Health Systems, Intermountain Healthcare, Sutter Health, and Tenet Health. In this interview, Bhatia explains’s approach, details how a poor rating can impact business, and identifies the social media sites that trend positively and negatively.


Shrey Bhatia


As President and CEO of, Shrey Bhatia brings more than 20 years of experience in building and managing world-class organizations in the enterprise software, security, storage, and cloud-computing space. Prior to his tenure at, Shrey served as Senior Vice President of Worldwide Field Operations at Zscaler — the world’s largest stand-alone cloud security provider. Prior to that, Shrey held executive and strategic roles at Cisco Systems, IronPort Systems (acquired by Cisco), Veritas Software (acquired by Symantec), GE, and GE Capital. Shrey has a bachelor’s degree in Computer Science from Rutgers University and an MBA from Harvard Business School.

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Meet Our Host


Healthegy Contributing Host Stephen Krupa is CEO of Healthedge, a software company focused on providing next-generation, business-transforming technology products to the healthcare payor market.

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