Reputation.com CEO Bhatia Wants to Help Providers Understand What Patients Are Saying

Reputation.com CEO Bhatia Wants to Help Providers Understand What Patients Are Saying

EPISODE 82

Reputation.com Moving into Healthcare


Reputation management is nothing new.

“Five thousand years ago, when trading was going on the Silk Road, businesses cared about their reputation,” says Shrey Bhatia, CEO of Reputation.com. “And nothing has changed in the past 5,000 years.”

What has changed is how quickly information can be spread and, if the information isn’t positive, reputations can be damaged. Reputation.com has helped companies control those wildfires.

Now, with support from the Heritage Group, Reputation.com is moving into healthcare to help players understand what patients and customers are saying about their care.

Heritage is backed by 14 leading healthcare organizations in the US, including Adventist Health System, Community Health Systems, Intermountain Healthcare, Sutter Health, and Tenet Health.

In this interview, Bhatia explains Reputation.com’s approach, details how a poor rating can impact business, and identifies the social media sites that trend positively and negatively.

Podcast Guest

Shrey Bhatia

Shrey Bhatia

CEO

Reputation.com

As President and CEO of Reputation.com, Shrey Bhatia brings more than 20 years of experience in building and managing world-class organizations in the enterprise software, security, storage, and cloud-computing space.

Prior to his tenure at Reputation.com, Shrey served as Senior Vice President of Worldwide Field Operations at Zscaler — the world’s largest stand-alone cloud security provider. Prior to that, Shrey held executive and strategic roles at Cisco Systems, IronPort Systems (acquired by Cisco), Veritas Software (acquired by Symantec), GE, and GE Capital.

Shrey has a bachelor’s degree in Computer Science from Rutgers University and an MBA from Harvard Business School.

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Meet Our Host

STEPHEN KRUPA

Stephen Krupa

Healthegy Contributing Host Stephen Krupa is CEO of Healthedge, a software company focused on providing next-generation, business-transforming technology products to the healthcare payor market.

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